Customer Experience Senior Manager
about the company.
Our client is a sizable conglomerate in Hong Kong and Greater China. With continuous investments and initiatives in digital development and customer touchpoints, our client is looking for a Senior Manager to join their Digital and Innovation Department
about the team.
- Report to the department head
- Join a team of 7-8
- Regional exposure
- Stable and financially healthy business
about the job.
- Develop short-term and long-term product roadmaps
- Develop customer engagement strategies (e.g. new features) in apps and websites
- Improve and enhance the journey and user experience (e.g. identity pain points, UX / UI design)
- Coordinate different business units, translating the business needs into requirements and specifications
- Product and project management, effectively monitor and control the progress of projects to ensure efficient and thorough delivery within the given timeline and resources
skills & experiences required.
- Degree holder of any related discipline
- 8+ years of experience in digital marketing, product development, product management, project management in sizable companies or consultancy firms
- Experience with marketing automation tools / platforms and WeChat Mini Program will be an advantage
- Excellent stakeholders management and interpersonal skills
- Excellent communications skills in Cantonese, Mandarin and English
Interested candidates, please click APPLY NOW or send your updated resume to Scarlett Chan at firstname.lastname@example.org...