customer experience manager (bancassurance) in Hong Kong

posted
contact
alvin tang, randstad hong kong
job type
permanent
salary
HK$ 40,000 - HK$ 50,000 per month
apply now

job details

posted
location
hong kong
specialism
insurance
job type
permanent
working hours
Full-Time
salary
HK$ 40,000 - HK$ 50,000 per month
experience
8 years
reference number
91M0128455_1548025208
contact
alvin tang, randstad hong kong
apply now

job description

Customer Experience Manager (Bancassurance)

Company Description

Our client, one of fastest growing insurance group in Hong Kong. They are looking for high calibres with solid experience in delighting customer's journey, capable to lead and drive customer experience projects to join their business and growth along with the organization. You will be working with a strong leader to participate in the transformation team.

(Less experience individuals would be considered as Assistant Manager)

Responsibilities

  • To lead and drive in customer experience related projects.
  • To delight and enhance customer journey from all aspects for internal and external customers.
  • To design, and manage customer transformation project strategies.
  • To demonstrate and create best practice solution for business.

Requirements

  • Degree holder in any-related disciplines
  • At least 8 years of experience in customer experience, customer engagement, or related functional areas
  • Have relevant project experience in retail banking, insurance group have added advantages.
  • Relevant experience in collecting customers' ideas, to provide constructive solution have added advantages.

Interested parties please click to apply or send full resume with current and expected salary to Alvin Tang (Senior Consultant – insurance) at 2232 3434 or send to alvin.tang@randstad.com.hk .

For more insurance opportunities, please visit https://www.randstad.com.hk/jobs/s-insurance/

skills

customer journey, customer centric, customer experience, customer engagement, customer service, project, culture, transformation, digitalization,

qualification

no additional qualifications required

educational requirements

Bachelor Degree