about the company.
In this role, you will play a key role in developing customer-centric content and enhancing the overall customer experience. Your responsibilities will include leading projects to create compelling communication materials, collaborating with stakeholders, conducting customer research, and ensuring the quality of written content. Staying informed about industry trends and best practices will be essential to drive continuous improvement.
about the job.
- developing content aligned with our brand voice
- leading projects to create engaging communication materials
- acting as the main point of contact for CX-related communications
- conducting research for customer insights
- ensuring the quality of written content
- Staying up-to-date with industry trends
- best practices will be crucial for continuous improvement.
skills & experiences required.
- bachelor's degree in Language, Communications, Marketing, or a related field
- proven experience as a content writer or copywriter, with a specific focus on customer experience content
- Strong writing, editing, and proofreading skills, along with the ability to simplify complex concepts, are essential.
- collaborative skills, proficiency in content management systems and basic HTML
- knowledge of customer experience best practices are also desired
- excellent organizational and time management skills are crucial for meeting deadlines
- managing multiple projects effectively
...
To apply online, please click on the link. Alternatively, for a confidential discussion please contact Coco Ng on + 852 6298 1083 or email: coco.ng@randstad.com.hk
