customer care officer (mandarin),14-17k - mnc in Hong Kong

posted
contact
zoe so, randstad hong kong
job type
permanent
salary
HK$ 16,000 per month

job details

posted
location
hong kong
specialism
administration & business support
job type
permanent
working hours
Full-Time
salary
HK$ 16,000 per month
reference number
91M0125908_1570590501
contact
zoe so, randstad hong kong

job description

About the company

Our client is a US based well-established FinTech (Financial Technology) company providing online payment solutions. With a significant growth in their business, they are expanding their customer care team and looking for a Customer Care Officer (Mandarin speaking) for HK team. You will have chance to work with leading corporate clients in e-commerce space.

About the role

  • Manage customer inquiries and response to requests
  • Handle and follow up issues with clients via email, calls, online live chat and social media
  • Maintain and frequently update database
  • Enhance customer satisfaction by providing timely and professional customer supports
  • Become a suuject matter expert in Payment and E-commerce spaces

Skills and requirement

  • Bachelor degree or above
  • Excellent English, Native Mandarin
  • 1-2 years of working experience (open to Fresh Grad)
  • Fast learner and has interest in FinTech
  • You MUST have the right to work in HK (HK perm ID / Dependent / IANG visa)

Benefit and salary

  • Competitive monthly salary, incentive and yearly bonus
  • Global Fintech company with huge potentials
  • Energetic and friendly working environment at a MNC
  • Regular company team building events
  • Annual leaves, all rounded medical insurance, life insurance, Gym allowance, MPF

Click “Apply Now” and submit your CV for application.

skills

no additional skills required

qualification

no additional qualifications required

educational requirements

Bachelor Degree