customer care executive, 20-25k in Hong Kong

posted
contact
zoe so, randstad hong kong
job type
permanent
salary
HK$ 20,000 - HK$ 25,000 per month

job details

posted
location
hong kong
specialism
administration & business support
job type
permanent
working hours
Full-Time
salary
HK$ 20,000 - HK$ 25,000 per month
reference number
91M0090424_1569817372
contact
zoe so, randstad hong kong

job description

Our client is a newly established start-up technology company offering an innovative platform combining social media and ecommerce.

  • Provide excellent and quality customer service via call, email and livechat
  • Enhance customer service experience, increase customer satisfaction, loyalty and retention and resolve tickets and issues in a timely basis
  • Develop customer care service procedures and service standards
  • Update CRM database

Requirements

  • Bachelor degree or above
  • 2-3 years working experience in a customer service position, ideally with retail background
  • Excellent Cantonese, English and Mandarin
  • Detail-minded, patient and cheerful
  • Start-up mindset and energetic
  • Strong client-facing and communication skills

Interested parties, click “Apply Now” or share your CV to zoe.so@randstad.com.hk for application

skills

no additional skills required

qualification

no additional qualifications required

educational requirements

Bachelor Degree