about the company.
Our client is a 3PL company specializing in air freight, known for its commitment to sustainability. They have built strong global relationships with customers and are now looking to enhance their operations by hiring a Customer Service Officer to join their dynamic team.
about the job.
As a CS Officer, you will
...
-Manage customer inquiries and resolve issues promptly
-Coordinate with internal teams to ensure timely delivery of services
-Maintain accurate records of customer interactions and transactions
-Provide support and information to clients regarding shipments and services
-Assist in developing and implementing customer service procedures
-Monitor and report on customer service metrics
-Handle other ad-hoc duties as assigned
skills & experiences required.
-Previous experience in customer service, preferably in logistics or air freight
-Excellent verbal and written communication skills
-Strong problem-solving abilities and attention to detail
-Ability to work effectively in a team-oriented environment
-Adaptability to a fast-paced, changing environment
about the benefits.
Our client offers an attractive salary package. They also offer
-5 day work
-Double pay
-Discretionary Bonus
-15 ALs
-Medical insurance
-Birthday leave
-MNC working environment
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Sally LO at 2232 3408. If this is not your ideal job but you are looking out, please contact us for a discussion on your career preferences.
