crm / retention marketing - sme, am & manager (up to $45k) in Central and Western District

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job details

posted
location
central and western district
specialism
marketing, digital & PR
job type
permanent
salary
HK$ 23,000 - HK$ 45,000 per month
reference number
91M0090000_1533016756
contact
alexis ku, randstad hong kong
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job description

About the company:
Responsibilities:
  • Plan and execute retention programs logistics from end to end for services and products launch
  • Prepare customer communication including SMS / MMS and digital medium for targeted customer groups
  • Prepare internal communication including program briefing and updates
  • Monitor offer effectiveness and quota system with daily updates of retention programs
  • Prepare retention program results update and post launch analysis
  • Conduct analysis to identify cross sell and up-sell potential among in-base customers
  • Monitor customer base movement by providing regular segment analysis
  • Monitor and enhance retention program logistic flow

Requirements:

  • Degree in Marketing / Business Administration or related disciplines
  • Experience in Marketing / CRM / Loyalty Program / Rentention / Product Support
  • Analytical mind and able to literate the concept of customer journey
  • Good written and verbal communication skills in English and Chinese
  • Self-motivated, detail-oriented and able to work independently
  • Proficient in MS office applications (Excel, PowerPoint, Words and Chinese Typing)
  • Good team player with positive attitude
  • Candidates with more experience will be considered as Assistant Manager / Manager

Click “Apply Now” or send your CV to alexis.ku@randstad.com.hk to capture the opportunity. If you have any question, please feel free to contact Alexis Ku at +852 2232 3433.

skills

CRM/Marketing/loyalty/membership/retention