You are successfully logged out of your my randstad account

You have successfully deleted your account

crm manager | top tier premium luxury shopping mall.

job details

summary

    job details

    CRM Manager | top tier premium luxury shopping mall

    Our client is a sizable property developer with a solid local and regional presence. The company is looking for a CRM Manager to join the Marketing function of its top-tier flagship shopping mall.

    about the team.

    • Report to the Marketing Director
    • Lead a team of 4-5
    • Supervise a sizable Customer Services Team
    • An international corporate culture with excellent fringe benefits
    • Target premium segments of clients and visitors (i.e. VVIP / ultra-high net worth individuals)

    about the job.

    • Develop CRM directions and annual strategic plans for the shopping mall
    • Lead and guide the execution of CRM plans
    • Drive user acquisition and retention of the loyalty programme by member activation activities
    • Develop CRM-related digital and online communications plans (inc. website, SEO, SEM, social media, mobile app, etc.)
    • Develop partnerships and maintain close relationships with tenants for joint marketing and promotional activities
    • Monitor and evaluate the performance of CRM campaigns
    • Extract, analyze, and report on customer-related activities (e.g. consumption behaviours, member segmentation, acquisition, activation, retention, referral, etc.)
    • Supervise and monitor the Customer Services team, ensuring quality and high-standard customer services
    • Collaborate closely with other marketing functions (e.g. Digital, Event, Public Relations, etc.) to deliver comprehensive marketing campaigns and satisfactory customer journey

    skills & experiences required.

    • Bachelor's Degree in Marketing, Communications, Business, or any related discipline
    • 8+ years of experience in CRM in a fast-moving retail environment
    • Experience in strategies targeting VVIP / ultra-high net worth individuals (UHNWI) is a big advantage
    • Experience in shopping malls is a MUST
    • Excellent team management, stakeholder management and interpersonal skills
    • Excellent communication skills in Cantonese, English and Mandarin

    Interested candidates, please click APPLY NOW or send your updated resume to Scarlett Chan at scarlett.chan@randstad.com.hk

    • Similar opportunities: https://www.randstad.com.hk/jobs/q-scarlett/
    • All active marketing hirings: https://www.randstad.com.hk/jobs/s-marketing-digital-p r/
    • Refer a friend for HK$2,000: https://www.randstad.com.hk/job-seekers/refer-a-friend/

    CRM Manager | top tier premium luxury shopping mall

    Our client is a sizable property developer with a solid local and regional presence. The company is looking for a CRM Manager to join the Marketing function of its top-tier flagship shopping mall.

    about the team.

    • Report to the Marketing Director
    • Lead a team of 4-5
    • Supervise a sizable Customer Services Team
    • An international corporate culture with excellent fringe benefits
    • Target premium segments of clients and visitors (i.e. VVIP / ultra-high net worth individuals)

    about the job.

    • Develop CRM directions and annual strategic plans for the shopping mall
    • Lead and guide the execution of CRM plans
    • Drive user acquisition and retention of the loyalty programme by member activation activities
    • Develop CRM-related digital and online communications plans (inc. website, SEO, SEM, social media, mobile app, etc.)
    • Develop partnerships and maintain close relationships with tenants for joint marketing and promotional activities
    • Monitor and evaluate the performance of CRM campaigns
    • Extract, analyze, and report on customer-related activities (e.g. consumption behaviours, member segmentation, acquisition, activation, retention, referral, etc.)
    • Supervise and monitor the Customer Services team, ensuring quality and high-standard customer services
    • Collaborate closely with other marketing functions (e.g. Digital, Event, Public Relations, etc.) to deliver comprehensive marketing campaigns and satisfactory customer journey

    skills & experiences required.

    • Bachelor's Degree in Marketing, Communications, Business, or any related discipline
    • 8+ years of experience in CRM in a fast-moving retail environment
    • Experience in strategies targeting VVIP / ultra-high net worth individuals (UHNWI) is a big advantage
    • Experience in shopping malls is a MUST
    • Excellent team management, stakeholder management and interpersonal skills
    • Excellent communication skills in Cantonese, English and Mandarin

    Interested candidates, please click APPLY NOW or send your updated resume to Scarlett Chan at scarlett.chan@randstad.com.hk

    • Similar opportunities: https://www.randstad.com.hk/jobs/q-scarlett/
    • All active marketing hirings: https://www.randstad.com.hk/jobs/s-marketing-digital-p r/
    • Refer a friend for HK$2,000: https://www.randstad.com.hk/job-seekers/refer-a-friend/