You are successfully logged out of your my randstad account

You have successfully deleted your account

crm manager - retail.

job details

summary

    job details

    about the company.


    Our client is a reputable retailer who offers premium international consumer products across health care, beauty, home living and electronics. They are committed to bring in leading brands to customers who want the best for their home and families across 60 countries in the world. To cope with the need on eCommerce and digital marketing, they are currently looking for a CRM Manager to join and bring in new inspirations.


    about the team.
    Reporting to the General Manager, you will be managing a small team to support your daily operations. You will also work alongside Group Brand Marketing and Sales teams to ensure smooth execution and effectiveness of your campaigns. The office is located in one of the best commercial areas in Hong Kong.


    about the job.
    • Take lead in planning, developing and executing CRM strategy and customer roadmap to grow database and commercial goals
    • Manage analytics and translate in to insights and action plans to achieve business profitability and growth
    • Implement CRM initiatives in accordance to group's digital transformation agenda
    • Engage Group Brand Marketing and Sales teams to drive and manage end to end CRM programs
    • Collaborate with retail teams to ensure seamless customer experience at both offline and online touch points
    • As a CRM expert, translate market trend and share best practice with stakeholders to ensure business is maximized via CRM initiatives
    skills & experiences required.
    • Degree holder in Marketing, Business Administration, Quantitative Finance or any relevant disciplines
    • 8+ years of relevant CRM experience within the retail/consumer goods sector
    • Candidates with multi brand management experience will have advantage
    • Strong interpersonal and analytics skills
    • Proficient in English, Mandarin and Cantonese is required
    • Experienced in Power BI, CDP, MA tools
    • Familiar with eCommerce platforms such as Shopify and Magenta will have advantage

    Interested parties, please apply directly with your most updated resume including your latest and expected salary package. Feel free to reach out to doris.wan@randstad.com.hk if you have any questions.

    about the company.


    Our client is a reputable retailer who offers premium international consumer products across health care, beauty, home living and electronics. They are committed to bring in leading brands to customers who want the best for their home and families across 60 countries in the world. To cope with the need on eCommerce and digital marketing, they are currently looking for a CRM Manager to join and bring in new inspirations.


    about the team.
    Reporting to the General Manager, you will be managing a small team to support your daily operations. You will also work alongside Group Brand Marketing and Sales teams to ensure smooth execution and effectiveness of your campaigns. The office is located in one of the best commercial areas in Hong Kong.


    about the job.
    • Take lead in planning, developing and executing CRM strategy and customer roadmap to grow database and commercial goals
    • Manage analytics and translate in to insights and action plans to achieve business profitability and growth
    • Implement CRM initiatives in accordance to group's digital transformation agenda
    • Engage Group Brand Marketing and Sales teams to drive and manage end to end CRM programs
    • Collaborate with retail teams to ensure seamless customer experience at both offline and online touch points
    • As a CRM expert, translate market trend and share best practice with stakeholders to ensure business is maximized via CRM initiatives
    skills & experiences required.
    • Degree holder in Marketing, Business Administration, Quantitative Finance or any relevant disciplines
    • 8+ years of relevant CRM experience within the retail/consumer goods sector
    • Candidates with multi brand management experience will have advantage
    • Strong interpersonal and analytics skills
    • Proficient in English, Mandarin and Cantonese is required
    • Experienced in Power BI, CDP, MA tools
    • Familiar with eCommerce platforms such as Shopify and Magenta will have advantage

    Interested parties, please apply directly with your most updated resume including your latest and expected salary package. Feel free to reach out to doris.wan@randstad.com.hk if you have any questions.