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crm manager (mall) - luxrious & top tier customer profile.

job details

summary

    job details

    about the company.

    Our client is a top tier property developer with a solid exposure across APAC. With its rapid expansion, they are looking for a CRM Manager to join the Marketing function of its top-tier flagship shopping mall that target high profile customers.

    about the team.
    • Report to the Marketing Director
    • Lead 4-5 VIP Relationship assistant managers
    • An international corporate culture with excellent fringe benefits
    • Target premium segments of clients and visitors (i.e. VVIP/ ultra-high net worth individuals)
    about the job.
    • lead and execute CRM directions and annual strategic plans for the shopping mall
    • Analyse the growth metrics and performance of the campaigns so as to drive user acquisition and retention of the loyalty programme by member activation activities accordingly
    • Develop CRM-related digital and online communications plans (inc. website, SEO, SEM, social media, mobile app, etc.)
    • Develop partnerships and maintain close relationships with tenants for joint marketing and promotional activities
    • Extract, analyze, and report on customer-related activities (e.g. consumption behaviours, member segmentation, acquisition, activation, retention, referral, etc.)
    • Supervise and monitor the Customer Services team, ensuring quality and high-standard customer services
    • Collaborate closely with other marketing functions (e.g. Digital, Event, Public Relations, etc.) to deliver comprehensive marketing campaigns and satisfactory customer journey
    skills & experiences required.
    • Around 8-10 years experience in CRM in a fast-moving retail environment
    • Experience in strategies targeting VVIP / ultra-high net worth individuals (UHNWI)
    • Experience in CRM data application, reporting, analysis and customer segmentation
    • Experience in shopping malls is a MUST
    • Excellent team management, stakeholder management and interpersonal skills
    • Excellent communication skills in Cantonese, English and Mandarin

    Interested candidates, please click APPLY NOW or drop your resume to Elizabeth Ho at elizabeth.ho@randstad.com.hk Alternatively, if you know anyone in your network who would be interested, please let me know. For every successful referral, as a sign of thank you, we would love to gift you with a $2000 shopping voucher.

    about the company.

    Our client is a top tier property developer with a solid exposure across APAC. With its rapid expansion, they are looking for a CRM Manager to join the Marketing function of its top-tier flagship shopping mall that target high profile customers.

    about the team.
    • Report to the Marketing Director
    • Lead 4-5 VIP Relationship assistant managers
    • An international corporate culture with excellent fringe benefits
    • Target premium segments of clients and visitors (i.e. VVIP/ ultra-high net worth individuals)
    about the job.
    • lead and execute CRM directions and annual strategic plans for the shopping mall
    • Analyse the growth metrics and performance of the campaigns so as to drive user acquisition and retention of the loyalty programme by member activation activities accordingly
    • Develop CRM-related digital and online communications plans (inc. website, SEO, SEM, social media, mobile app, etc.)
    • Develop partnerships and maintain close relationships with tenants for joint marketing and promotional activities
    • Extract, analyze, and report on customer-related activities (e.g. consumption behaviours, member segmentation, acquisition, activation, retention, referral, etc.)
    • Supervise and monitor the Customer Services team, ensuring quality and high-standard customer services
    • Collaborate closely with other marketing functions (e.g. Digital, Event, Public Relations, etc.) to deliver comprehensive marketing campaigns and satisfactory customer journey
    skills & experiences required.
    • Around 8-10 years experience in CRM in a fast-moving retail environment
    • Experience in strategies targeting VVIP / ultra-high net worth individuals (UHNWI)
    • Experience in CRM data application, reporting, analysis and customer segmentation
    • Experience in shopping malls is a MUST
    • Excellent team management, stakeholder management and interpersonal skills
    • Excellent communication skills in Cantonese, English and Mandarin

    Interested candidates, please click APPLY NOW or drop your resume to Elizabeth Ho at elizabeth.ho@randstad.com.hk Alternatively, if you know anyone in your network who would be interested, please let me know. For every successful referral, as a sign of thank you, we would love to gift you with a $2000 shopping voucher.