crm manager - 40k in Central and Western District

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job details

posted
location
central and western district
job category
Retail & Wholesale
job type
permanent
salary
HK$ 38,000 - HK$ 45,000 per month
reference number
91M0074979_1515488580
contact
elize tai, randstad hong kong
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job description

  • Creative and fun environment
  • Strong loyalty and CRM background
  • Luxury/ Retails/ Banking/ Hospitality/ Telecom background

Summary:

Our client, a established brand and they are currently looking for a Senior CRM Manager to develop marketing strategies and events to enhance customers’ relations.

Responsibilities:

  • Lead a team to maintain the relationship with customers by launching CRM program to increase customer loyalty and satisfaction
  • Solicit and analysis member usage patterns to implement loyalty programmes.
  • Work closely with cross-functional team to maximize customer satisfaction
  • Carry out the action plans to uplift the member satisfaction and service quality
  • Collaborate with customer-service team to design marketing programs
  • Handle all member complaints and enquiries in a timely fashion
  • Develop and implement the customer loyalty strategy to improve acquisition and retention of customers.Drive new marketing strategies to improve attractiveness of current loyalty / retention programs
  • Oversee and manage on-going customer experience / events and loyalty activities

Requirements:

  • 6 years of solid CRM and marketing experience with minimum 3 years experience in managerial level preferably in hospitality, customer service environment and luxury retail.
  • University degree is preferred
  • Fluent in both written and spoken English, Cantonese and Mandarin is an advantage
  • Experience in CRM analysis and consumer behaviour research
  • Proactive, creative and innovative with strong interpersonal and communication skills
  • Experience in managing loyalty program and is passionate in meeting and working with people of different levels
  • People with less experience will be considered as Assistant CRM Manager