crm analytics manager in Hong Kong

posted
contact
elize tai, randstad hong kong
job type
permanent
salary
HK$ 60,000 - HK$ 80,000 per month

job details

posted
location
hong kong
specialism
marketing, digital & PR
job type
permanent
working hours
Full-Time
salary
HK$ 60,000 - HK$ 80,000 per month
reference number
91M0131270_1598504504
contact
elize tai, randstad hong kong
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job description

Responsibilities:

  • Support CRM analysis on data acquiring and consolidation from the different core and peripheral systems
  • Coordinate with merchant and partnership teams to formulate long term business requirement which can be featured and catered in the loyalty points system and customer event module
  • Manage various system development projects including user interface and navigation
  • On-going review and enhance the website and mobile apps for online purchase, online payment, promotion mini-site, event enrollment, and community etc.
  • Create advanced SEO strategies. Develop and implement link building strategy, key search and prepare detailed strategy reports and measurement platforms
  • Lead and negotiate with respective parties including business, frontline and IT teams to design appropriate functions for new and existing systems or product enhancement and come up with the solutions which benefit the corporate.
  • Lead new projects on campaign management tool, data warehouse, concierge, call center inquiry tool and other initiatives based on market trend and customer behaviors

Requirements

  • University degree is preferred
  • At least 10 years of digital marketing / CRM Analytics experience
  • Proven experience in CRM and online data analysis
  • High intellectual curiosity, energetic, creativity and personal integrity
  • Sensitive to consumer market trend with the ability to identify opportunities and implement change
  • Fluent in both written and spoken English, Cantonese and Mandarin is an advantage
  • Proactive, creative and innovative with strong interpersonal and communication skills
  • Experience in managing loyalty program and is passionate about meeting and working with people of different levels

Please apply below and email to elize.tai@randstad.com.hk

skills

no additional skills required

qualification

no additional qualifications required

educational requirements

Bachelor Degree