concierge (luxury retail, monthly hkd15000-20000) in Central and Western District

posted
contact
eugenia tse, randstad hong kong
job type
permanent
salary
HK$ 14,000 - HK$ 20,000 per month
apply now

job details

posted
location
central and western district
specialism
administration & business support
job type
permanent
working hours
Full-Time
salary
HK$ 14,000 - HK$ 20,000 per month
experience
1 year
reference number
91M0128104_1544088787
contact
eugenia tse, randstad hong kong
apply now

job description

Concierge/Senior Concierge

Our client is a distinctive multi brand company and is seeking for a high calibre candidate to join their team in Hong Kong.

Responsibilities:

  • Report to Customer Experience Manager
  • Deliver consistent, friendly and responsive in store concierge service
  • Provide a full range of concierge services to customers and be proactive in responding to their needs
  • Be highly aware and fully conversant with the most recent trends and newest products of fashion and lifestyle
  • Maintain and update customer information and encourage repeat business by building relationships with all concierge customers
  • Handle all customer comments and complaints
  • Communicate and collaborate with other departments effectively in store and head office
  • Maintain the highest standards of personal grooming, courtesy, positive attitude and overall presentation at all times

Requirements

  • Matriculated or above
  • Minimum 1 year of relevant experience in a service field (retail, hospitality, airline etc)
  • Strong service mindset
  • Customer focused with a pleasant and outgoing personality
  • Good problem solving abilities
  • Good command of English and Mandarin
  • Candidates with more experience will be considered as Senior Concierge

For interested parties, please send your detailed resume together with current and expected salary or please contact Eugenia Tse @ 22323490. All personal data collected will be kept under strictly confidential and will be only used for recruitment purpose.

skills

concierge, customer service, guest services, hospitality, luxury retail

qualification

no additional qualifications required

educational requirements

Associate Degree/Diploma