client service, operations - financial services in Hong Kong

posted
contact
shirley shao, randstad hong kong
job type
permanent
salary
HK$ 25,000 - HK$ 35,000 per month

job details

posted
location
hong kong
specialism
banking & financial services
job type
permanent
working hours
Full-Time
salary
HK$ 25,000 - HK$ 35,000 per month
reference number
91M0149909_1603769943
contact
shirley shao, randstad hong kong
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job description

about the company

Our client is a expanding Financial Services with strong presence in HK. They are now looking for a Client Services talent to support the Operations team.

about the job

  • Work closely with different teams to facilitate our client retention and customer satisfaction
  • Lead and collaborate with local operation team and offshore CS team to provide full support to client relation in timely and professional manner
  • Support the client onboarding process, document checking and compliance function
  • Liaise with both internal and external parties to implement and review including but not limited to operation procedures, manuals, contingency plan and portal enhancement
  • Responsible for the monitoring of client trade activities and provide assistant to daily operations & administration duties e.g. fund transfer and payment gateway solutions development
  • Any ad-hoc duties as assigned

skills & experiences required

  • Minimum 2-3 years of experience in client services in financial industry.
  • Knowledge of the financial products.
  • Good communication and collaboration skills as most tasks require work together across various functions.
  • Fluency in both spoken and written English, and good command of Chinese (Mandarin and Cantonese)

To apply online, please click on the link below. Alternatively, for a confidential discussion please contact Shirley Shao on + 852 2232 3414 or email: shirley.shao@randstad.com.hk

skills

client service, english, chinese, financial services

qualification

client service, english, chinese, financial services

educational requirements

Associate Degree/Diploma