client service analyst - immediate start in Hong Kong

posted
contact
gladys chan, randstad hong kong
job type
temporary
salary
HK$ 25,000 - HK$ 30,000 per month

job details

posted
location
hong kong
specialism
banking & financial services
job type
temporary
working hours
Full-Time
salary
HK$ 25,000 - HK$ 30,000 per month
reference number
91M0145660_1604224362
contact
gladys chan, randstad hong kong
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job description

Responsibilities:

  • Primary point of contact for external clients for professional advice, enquiries, complaints, resolving of discrepancies and transnational errors
  • Provide the highest standard of client service in response to client enquiries and complaints, so as to create improved, lasting relationships with our clients
  • Responsible for client satisfaction with service arrangements and delivery
  • Work with internal stakeholders to provide end-to-end query resolution to client satisfaction.
  • Assist the Relationship Managers to maintain, update client data, prepare and complete the reviews and reports on time.
  • Cooperate with Operations, Credit, Compliance departments on daily business issues.

Requirement

  • Fluent English and Mandarin
  • holder of SFC license Type 1 + 4
  • 1+ years in client service industry
  • Basic understanding of brokerage regulations and rules that govern client accounts

skills

no additional skills required

qualification

no additional qualifications required

educational requirements

Bachelor Degree