client service - 6 months contract in Hong Kong

posted
contact
eugenia tse, randstad hong kong
job type
temporary
salary
HK$ 50,000 - HK$ 60,000 per month
apply now

job details

posted
location
hong kong
specialism
banking & financial services
job type
temporary
working hours
Full-Time
salary
HK$ 50,000 - HK$ 60,000 per month
experience
5 years
reference number
91M0132909_1558062111
contact
eugenia tse, randstad hong kong
apply now

job description

RESPONSIBILITIES:

  • Successfully manage multiple concurrent projects designed to improve the client experience, business efficiency or reduce risk. Projects may be allocated through a global organization or be directly sourced and local in nature
  • Provide detailed analysis to support the identification, analysis and prioritization of key deliverables
  • Build relationships with internal and external clients to understand client behavior and requirements.
  • Drive resolution and management of client queries, leveraging internal teams globally and regionally as appropriate.
  • Monitor, report and advocate continuous improvement of the service delivery relationship between the firm and the client. Use various tools to monitor client issues and track progress across the organization, including an enquiry management tool.
  • Work with and manage through, other operational areas both locally and globally to ensure provision of timely and efficient level of issues resolution.
  • Meet with clients by participating in client service review meetings and attend service calls with when required.

REQUIREMENTS:

  • University degree
  • At least 5 years experience in Trade Management/Cash/Asset Servicing at a Custodian or Prime Broker with a focus on client service, operations or project management
  • Extensive knowledge of financial markets and instruments, both domestic and global is an advantage.
  • Strong focus in client service management, communication and delivery.
  • Focus on accountability, action and outcomes to ensure solutions meet client needs while aligning business deliverables to the firm's mission and goals.
  • Proactively responds and adapts to change
  • Support and influence strategies to enable business transformation and enhancement.
  • Strong Risk and Control awareness
  • Ability to effectively prioritize workloads and work to critical deadlines.
  • Team player but with the ability to operate without direction when required.
  • Confident and articulate
  • Good command of Chinese and English, both verbal and written

For interested parties, please send your detailed resume together with current and expected salary or please contact Eugenia Tse @ 22323490. All personal data collected will be kept under strictly confidential and will be only used for recruitment purpose.

skills

Trade Management; Cash; Asset Servicing; Custodian; Prime Broker; client service; operations; project management

qualification

University degree

educational requirements

Bachelor Degree