change manager in Hong Kong

ian luong, randstad hong kong
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job details

hong kong
information technology
job type
working hours
reference number
ian luong, randstad hong kong
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job description

about the company.

The client is global financial services firm and they have invested heavily in the latest technologies.
about the job.

You will be responsible for managing and supporting programme delivery of ITO supported projects. You will ensure the change roadmap and delivery are clearly communicated and commercialized effectively for HK.

Key responsibilities:

  • Oversight of the Retail change roadmap for HK, ensuring alignment between Group and Country stakeholders including regional led initiatives (eg Retail Digital, CCPL, Data Analytics)
  • Support delivery of Global projects ensuring delivered in accordance with internal and external regulatory standards, specifically include the following:
    • Proper project planning, execution and change management.
    • Project risks and issues are proactively escalated and managed
    • Manages local ITO project team members ensuring they deliver quality work and meet the expectations of the project/ programme (eg local BRD, UAT and Change Management deliverables)
  • Country Champion for other Retail projects impacting HK including:
    • Working with Global Programme Manager in planning and execution
    • Identifying, raising and resolving risks as they relate to HK
    • Ensuring ‘One Bank’ approach to support successful implementation of those projects
    • Manages local project team members ensuring they deliver quality work and meet the expectations of the project/ programme (eg local BRD, UAT and Change Management deliverables)
  • Establish and maintain an effective working relationship with HK ITO, Retail Business & Function Management Team members
skills & experiences required.
  • Proven track record in complex project/ programme management, process management and re-engineering, successfully delivering multiple projects to schedule, budget and to critical quality metrics spanning both regulatory and revenue growth initiatives.
  • Relevant business / function experience. Experience in Financial Services Industry and related regulatory environment a distinct advantage.
  • Flexibility and dedication to work across the organisation to support HK implementation and commercialisation of all CIB global initiatives.
  • Knowledge of Retail products and processes including digitalization a distinct advantage
  • Ability to work in a matrix organisation, leveraging resources across the organisation (HK and globally) to complete deliverables and maintain effective working relationship
  • Sound judgment to balance risks, operating efficiency and customer experience
  • Excellent written and oral communicator both with senior stakeholders, peers and junior colleagues with a positive, can do attitude.
  • Must be able to hit the ground running with excellent networking and collaborative skills to mange/ work with diverse teams across the business.
  • Willingness to positively challenge the status quo and play a leadership role in team development and enhancement.
  • A project management qualification is desirable (PMP, PRINCE2), and you’ll have a strong understanding of process improvement frameworks (Lean SixSigma, ADKAR, BPMS)

Interested candidates can apply through the portal or send your CV to ian luong at

For questions, please contact ian luong @ 2232 3440.


no additional skills required


no additional qualifications required

educational requirements

Bachelor Degree