assistant manager in Hong Kong

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job details

posted
location
hong kong
job category
banking & financial services
job type
temporary
reference number
91M0086694_1517969083
contact
shirley shao, randstad hong kong
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job description

Our client, one of the reputation Chinese Banking, is seeking for a high calibre candidate to join the Operation team.

Responsibilities:
  • Assist business stakeholders / branches to prepare User Requirements documents together
    with business analysis on the feasibility of the initiatives; act as a bridge among Information
    Systems Division, business and end users to ensure smooth system implementation
  • Design business operation flows in a cost-effective manner and with appropriate control
    measures to meet internal/external compliance requirements and minimize operational risk
  • Establish detailed User Acceptance Test plans and test scripts / procedures; conduct testing
    for branches / joint testing with non-branch end users
  • Write-up of procedural documentations, system operation guidelines and business supporting tools (e.g. customer forms, samples sales scripts etc.) and draft procedures manuals
  • Arrange process change deployment by preparing Operational Circular, obtaining approval
    from Operational Approval Unit, delivering user briefing and conducting post-launch
    health checking and post-implementation review.
  • Provide production supports including but not limited to answering post-launch user enquiries
    when necessary, parameter maintenance for application systems, investigation and
    assistance in solution formulation for process or system related incident/customer complaint

Requirements:
  • Degree holder with 2-5 years solid banking experience
  • Business analysis or operations and methodology in financial institution, banking operations in either front or back office and UAT and system support
  • Familiar with banking operations and in-depth knowledge in any of the following areas: Investment / Insurance systems; or Investment / Insurance products, and related regulatory requirements on the selling processes; or general banking knowledge
  • Excellent English and Chinese writing skills, preferably with experience in procedural manual writing
  • Proficiency in Mandarin will be an advantage
  • Meticulous at work, good analytical and logical thinking skills
  • Good negotiation, communication and interpersonal skills
  • Strong PC knowledge
  • Customer-oriented and willing to work overtime


To apply online, please click on the appropriate link. Alternatively for a confidential discussion, please contact Shirley Shao on +852 2232 3414. Due to the high volume of applicants, only shortlisted candidates will be contacted.

skills

operation,bank,assistant,business analyst,manager,financial,processing,planning