assistant manager, insurance operations (pos).

about the job

• Assist in overseeing day-to-day operations, ensuring smooth workflow and adherence to established procedures and policies
• Collaborate with senior management to develop and implement operational strategies to enhance productivity, quality, and customer satisfaction
• Reviews & improves the operations in correspondence, cheque issuing & delivery progress. Monitors the service level on productivity, turnaround time, quality and service of printing vendors
• Monitor and analyze operational performance metrics, identifying areas for improvement and implementing appropriate measures
• Drives and participates in POS initiatives and Company strategic projects in order to meet business requirements, including Product Implementation , Digitalization projects, Company Campaigns, Compliance or regulatory requirement
• Coordinate with other departments to ensure seamless coordination and communication in operational activities
• Stay updated on industry trends, best practices, and emerging technologies in operations management
• Assist in the development and implementation of standard operating procedures and process documentation

skills & experiences required

• Bachelor's degree in business administration, operations management, or a related field. Master's degree is a plus
• 5 years of experience in operations management or a similar role, preferably in a fast-paced and dynamic environment
• Strong leadership and team management skills, with the ability to motivate and inspire staff
• Excellent problem-solving and analytical abilities, with a focus on finding practical solutions
• Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels
• Proficiency in data analysis and using relevant software tools

To apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk

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