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assistant manager, customer service.

job details

summary

    job details

    about the company

    You will join one of the world leading insurance and asset management groups

    about the job

    • You will manage a customer service team to provide professional customer services via telephone and email and ensure compliance with operational guidelines, regulatory requirements and business strategy.
    • You will motivate the team to achieve departmental KPIs in a timely and professional manner.
    • You will monitor contact traffic and arrange adequate workforce levels to meet SLA.
    • You will handle complicated cases and customer complaints escalated by the team.
    • You will provide coaching and arrange necessary training to the team.
    • You will assist the supervisor to identify and implement improvement initiatives.

    skills & experiences required

    • You are a Tertiary Degree Holder or above
    • You have at least 5 years of experience in life insurance industry
    • You have solid experience in customer contact center operation
    • You are fluent in both written and spoken English
    • You are a IIQE I, III and V Holder (a plus)

    To apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk



    about the company

    You will join one of the world leading insurance and asset management groups

    about the job

    • You will manage a customer service team to provide professional customer services via telephone and email and ensure compliance with operational guidelines, regulatory requirements and business strategy.
    • You will motivate the team to achieve departmental KPIs in a timely and professional manner.
    • You will monitor contact traffic and arrange adequate workforce levels to meet SLA.
    • You will handle complicated cases and customer complaints escalated by the team.
    • You will provide coaching and arrange necessary training to the team.
    • You will assist the supervisor to identify and implement improvement initiatives.

    skills & experiences required

    • You are a Tertiary Degree Holder or above
    • You have at least 5 years of experience in life insurance industry
    • You have solid experience in customer contact center operation
    • You are fluent in both written and spoken English
    • You are a IIQE I, III and V Holder (a plus)

    To apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk