- Well established team-oriented environment.
about the job.
- Monitor and respond to incoming requests relating to IT issues.
- Responsible for Hong Kong local office (50 users)
- Monitor and work on daily operations – Hong Kong users request on users WP (Desktop and notebook), HW and SW installation, add hot requirements
- Server room support and maintenance – Alarm system, UPS, CRAC unit, power infrastructure.
- Liaise with the vendor on server maintenance.
- Maintain users’ PCs, including upgrades and configuration as needed.
- Assist with onboarding of new users.
- Responsible for PC, Printers, Servers, mobile devices and related equipment (monitor, keyboard, mouse, hard drive etc.).
- Maintain inventory of all equipment, software, and license users.
- Install, configure, and upgrade PC software.
- Any required ad-hoc tasks
skills & experiences required.
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, AV conference system.
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
Interested parties, please click “Apply Now” or contact Christal Wong at christal.wong@randstad.com.hk