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assistant customer services manager - b2b, technology.

job details

summary

    job details

    about the company.
    Our client is one of the leading technology company that has around 100,000 employees in their global offices. They mainly but not limited to providing b2b services to corporate, government bodies and properties across 160 countries. With its rapid expansion in APAC, they are looking for a Assistant Customer Services Manager to join their regional customer services team to manage customer services strategies research, quality analysis, quality control, etc.

    about the team.
    • Report to the department head
    • team of 10-15
    • Dynamic and fun work environment
    about the job.
    • customer services strategic planning by conducting competitor bench-marking, as well as following up strategy analysis in order to identify service improvement initiatives and uplift overall service qualities
    • monitor the service quality of the customer service team, and organise training programs for customer service representatives to update their job knowledge and enhance their skills
    • responsible for organising customer feedback surveying, and conduct service quality report/analysis and service management related tasks, such as the implementation of service rectification
    • work closely with corporate internal teams, such as marketing, sales, technology, product development team to ensure delivery of high-quality services, and cooperate with other teams in the company to improve customer service quality
    skills & experiences required.
    • around 4-7 years experiences in customer service management, preferably in industries such as technology, telecommunications, b2b business model, etc
    • strong knowledge in customer service management, customer services daily operational model, project management, initiative planning, etc
    • excellent command in spoken and written English and Chinese, Mandarin is a big plus

    Interested candidates, please send your updated resume to Elizabeth Ho at elizabeth.ho@randstad.com.hk

    about the company.
    Our client is one of the leading technology company that has around 100,000 employees in their global offices. They mainly but not limited to providing b2b services to corporate, government bodies and properties across 160 countries. With its rapid expansion in APAC, they are looking for a Assistant Customer Services Manager to join their regional customer services team to manage customer services strategies research, quality analysis, quality control, etc.

    about the team.
    • Report to the department head
    • team of 10-15
    • Dynamic and fun work environment
    about the job.
    • customer services strategic planning by conducting competitor bench-marking, as well as following up strategy analysis in order to identify service improvement initiatives and uplift overall service qualities
    • monitor the service quality of the customer service team, and organise training programs for customer service representatives to update their job knowledge and enhance their skills
    • responsible for organising customer feedback surveying, and conduct service quality report/analysis and service management related tasks, such as the implementation of service rectification
    • work closely with corporate internal teams, such as marketing, sales, technology, product development team to ensure delivery of high-quality services, and cooperate with other teams in the company to improve customer service quality
    skills & experiences required.
    • around 4-7 years experiences in customer service management, preferably in industries such as technology, telecommunications, b2b business model, etc
    • strong knowledge in customer service management, customer services daily operational model, project management, initiative planning, etc
    • excellent command in spoken and written English and Chinese, Mandarin is a big plus

    Interested candidates, please send your updated resume to Elizabeth Ho at elizabeth.ho@randstad.com.hk