assistant customer service manager - hospitality in Hong Kong

posted
contact
maggie chong, randstad hong kong
job type
permanent
salary
HK$ 25,000 - HK$ 35,000 per month
apply now

job details

posted
location
hong kong
specialism
administration & business support
job type
permanent
working hours
Full-Time
salary
HK$ 25,000 - HK$ 35,000 per month
reference number
91M0128784_1546415828
contact
maggie chong, randstad hong kong
apply now

job description

About the company

This leading lifestyle and hospitality company provides extensive rewards and experience to its members over the world through partnership with different sectors. Currently they are looking for Assistant Customer Service Manager to drive the operations strategy and excellent service experience to its members.

Responsibilities

  • Lead and manage the operations of the customer service centre
  • Monitor and resolve day-to-day operational and system issues
  • Ensure the operations and systems set up correctly for the launch of new initiatives
  • Maximize the operations efficiency and productivity through effective resources planning and utilization
  • Supervise service centre KPIs, risks and audit activities
  • Work with different teams to ensure operational excellence and satisfactory customer services

Requirements

  • Degree holder
  • 5 years experience or above in customer service in a contact centre environment; with 2 years’ relevant experience in a leadership capacity
  • Strong leadership skills and problem solving abilities
  • Knowledge in CRM system likes SAP, salesforce.com would be an advantage
  • Fluent English and Chinese

Interested parties, please kindly click "Apply" to complete the application process. You can also contact Maggie Chong - maggie.chong@randstad.com.hk for confidential discussion.

Interested parties, please click "Apply" to complete the application process. You can send resume to Vivienne.leung@randstad.com.hk for further conversation.

skills

no additional skills required

qualification

no additional qualifications required

educational requirements

Bachelor Degree