summary

randstad hong kong
HK$35,000 - HK$55,000, per month, bonus
permanent
full-time

specialism
insurance
sub specialism
channel management & business development
reference number
91M0171725_6320115125781631558

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job details

about the company

You will join a leading multi-line insurer that serves its customers in global and local markets.

about the job

...

You will handle customer enquiries or complaints via regulatory bodies and distributors properly and timely.
You will interact with complainants to provide and process information in response to their concerns about products and services by telephone, in person and/or in writing.
You will carry out appropriate and adequate investigation for responsible complaint cases and strive to find a speedy/effective solution/service recovery to minimize the negative impact on customer experience and the business risks.
You will assist in administrative support and handle tailor-made/complex correspondence within pre-set turnaround time.
You will follow proper procedures with productivity and work up to required quality standards.
You will follow-through with complainants and/or brokers/ex-agent during the investigation process and gather useful information in order to obtain a complete picture of the case and abnormal findings.
You will challenge work practices and present options and recommendations on changes and initiatives, which will improve operation efficiency and ultimately, business success.
You will identify service gaps (e.g. addressing inconsistency, inefficiencies, best practices, emerging trends, etc) of each touch point and proactively drive relevant parties to improve customer experience.
You will assist in compiling accurate and relevant regular management reports timely.
You will assist the Manager to provide training on complaint handling skills and procedures to improve overall service awareness and handling skill.
You will bring in new and creative ideas in service improvement from the customer perspective to enhance long term customer relationships.
You will develop an effective working relationship with colleagues to ensure alignment of best working practice.
You will keep abreast of the customer service market trend and propose new ideas/practices/technology, which add value to customer experience and improve overall productivity, service quality and cost efficiency.

skills & experiences required

You are a Bachelor Degree Holder
You have minimum 5 years of experience in customer service environment with complaint management exposure gained in insurance or financial industry
You have IIQE license paper I and II
You have good knowledge of the general insurance product and operations
You are proficient in spoken and written English, Cantonese and Mandarin

To apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk

show lessshow more

about the company

You will join a leading multi-line insurer that serves its customers in global and local markets.

about the job

You will handle customer enquiries or complaints via regulatory bodies and distributors properly and timely.
You will interact with complainants to provide and process information in response to their concerns about products and services by telephone, in person and/or in writing.
You will carry out appropriate and adequate investigation for responsible complaint cases and strive to find a speedy/effective solution/service recovery to minimize the negative impact on customer experience and the business risks.
You will assist in administrative support and handle tailor-made/complex correspondence within pre-set turnaround time.
You will follow proper procedures with productivity and work up to required quality standards.
You will follow-through with complainants and/or brokers/ex-agent during the investigation process and gather useful information in order to obtain a complete picture of the case and abnormal findings.
You will challenge work practices and present options and recommendations on changes and initiatives, which will improve operation efficiency and ultimately, business success.
You will identify service gaps (e.g. addressing inconsistency, inefficiencies, best practices, emerging trends, etc) of each touch point and proactively drive relevant parties to improve customer experience.
You will assist in compiling accurate and relevant regular management reports timely.
You will assist the Manager to provide training on complaint handling skills and procedures to improve overall service awareness and handling skill.
You will bring in new and creative ideas in service improvement from the customer perspective to enhance long term customer relationships.
You will develop an effective working relationship with colleagues to ensure alignment of best working practice.
You will keep abreast of the customer service market trend and propose new ideas/practices/technology, which add value to customer experience and improve overall productivity, service quality and cost efficiency.

...

skills & experiences required

You are a Bachelor Degree Holder
You have minimum 5 years of experience in customer service environment with complaint management exposure gained in insurance or financial industry
You have IIQE license paper I and II
You have good knowledge of the general insurance product and operations
You are proficient in spoken and written English, Cantonese and Mandarin

To apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk

show lessshow more

key responsibilities
- Assistant CS Manager
- General Insurance
experience
- 4 years
skills
- Assistant CS Manager
- General Insurance
qualifications
- IIQE license paper I and II
education
- Bachelor Degree

1 of 8
apply with randstad.
Applying with us is easy. We will review your application and see if you are a good fit for the job and the company.
2 of 8
we’ll give you a call.
Our consultant will call you to discuss your application and further career aspirations if you're suitable for a role.
3 of 8
getting you registered.
If you’ve never worked with us before, we’ll need some basic additional pieces of information to confirm your eligibility to work in Hong Kong SAR.
4 of 8
compliance check.
Next, we just need to verify a few things - we’ll make the relevant compliance checks and keep you posted.
5 of 8
reference and background check.
As part of the process in ensuring you’re perfect for the role, we’ll make contact with any relevant references you’ve provided.
6 of 8
the perfect job for you.
Our expert team will either arrange an interview for the role you’ve applied for, or if they believe there’s a better opportunity, they’ll suggest alternative options too.
7 of 8
the interview.
If a job which you have applied for requires an interview, we will ensure you are fully prepared and know exactly what to expect - good luck!
8 of 8
start your new job.
Congratulations, you’re ready to begin your new job. The team will ensure that you’re fully prepared for your first day.

JW

jeremy wong

senior officer / assistant manager (life underwriting)
- Permanent
- HK$25,000 - HK$40,000, per month, bonus
- Full-Time
posted 28 june 2022
about the companyYou will join one of the world's largest global insurance providers. about the jobYou will review, accept or reject risks on both medical / non-medical cases within approval limits.You will assist in reviewing and updating underwriting guidelines and procedures.You will communicate with re-insurers.You will work closely with the sales team in terms of providing operational support and handling underwriting inquiries.skills & experiences requiredYou are a Bachelor Degree Holder.You have 2+ years of experience in Life and CI underwriting. You have strong interpersonal, influencing and management skills.You are customer-oriented, people-centric and a team player. To apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hk
view job
senior manager (life underwriting)
- Permanent
- HK$80,000 - HK$95,000, per month, bonus
- Full-Time
posted 28 june 2022
about the companyYou will join one of the world's largest global insurance providers. about the jobYou will manage all New Business and Underwriting activities.You will enhance the efficiency of New Business and Underwriting functions to support business growth and deliver excellent services to our partners. You will identify and report key performance indicators to senior management to monitor all key life operations.You will evaluate relevant industry trends, regulatory concerns and competitive environment and implement changes to policies, procedures and processes with business partners.You will identify and ensure development needs are fulfilled.You will keep underwriting rules and guidelines being competitive in the market.skills & experiences requiredYou are a Bachelor Degree Holder.You have underwriting experiences of retail life or HNW. You have strong interpersonal, influencing and management skills.You are customer-oriented, people-centric and a team player. To apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hk
view job
assistant underwriter (casualty)
- Permanent
- HK$18,000 - HK$25,000, per month, bonus
- Full-Time
posted 27 june 2022
about the companyYou will join one of the world's largest global insurance providers. about the jobYou will review, analyze, accept or reject risks of Casualty businessYou will maintain and enhance relationships with producers to encourage the submission of targeted business You will collect necessary underwriting information and promote satisfactory serviceYou will identify, provide comments and feedback to any blockages or process improvement planskills & experiences requiredYou are a Bachelor Degree HolderYou are preferably with Casualty/General Liability underwriting experience You are self-motivated and result-oriented, and able to work under pressureYou are customer-oriented, with good interpersonal skills To apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hk
view job

assistant cs manager, general insurance.

job details

key responsibilities

experience

skills

qualifications

education

the application process.

apply with randstad.

we’ll give you a call.

getting you registered.

compliance check.

reference and background check.

the perfect job for you.

the interview.

start your new job.

get in touch

jeremy wong

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