about the company.You will be joining an international law firm which has offices and businesses across the world. As a Senior Tech Support Specialist, you will provide desktop and infrastructure support to end-users, at the same time, to have the opportunity to lead junior colleagues. about the team. You will be joining the Infrastructure / Deskside Support team, reporting to a Regional IT Manager, and supervise a team of junior specialists. about the job. Supervise the team to provide IT support to end-users in the local office Participate to prepare standard operational procedures, IT policies, and suggestions on new technologies Assist regional manager to ensure quality delivery, system enhancement, new technology roll-outs, etc. Identify room for improvements to ensure service levels Handle complex issues when escalated by L1 support, lead the team to resolve uncommon issues skills & experiences required.5+ years of experience in IT support, systems management, and server administration Experienced of being a team leader, excellent leadership skills Strong knowledge and hands-on experience on Windows 10, Microsoft O365, Microsoft Office 2016, MDM systems, mobile devices, network support, document management systems, etc. ITIL holder is a plus Good communication and presentation skills, good team player Native in Cantonese, native in English and Mandarin is a must Interested parties, please submit your application by clicking "apply". Alternatively, please contact Brian Law through email at email@example.com, or through WhatsApp at +852 6275 7519.