account service manager - professional telecom company in Kowloon Bay

posted
contact
annie wu, randstad hong kong
job type
permanent
salary
HK$ 15,000 - HK$ 18,000 per month
apply now

job details

posted
location
kowloon bay
specialism
administration & business support
job type
permanent
working hours
Full-Time
salary
HK$ 15,000 - HK$ 18,000 per month
experience
2 years
reference number
91M0128914_1545388523
contact
annie wu, randstad hong kong
apply now

job description

About the company

Our client is a leading telecommunication listed company in Hong Kong. They are currently searching for Account Servicing Executive/ Manager to support their accounting service management to ensure a smooth customer service operation.

About the job
As a successful senior customer service executive, you will be responsible to:
  • Provide support to the Account Management team for B2B services
  • Handle key account clients' enquiries and complaints
  • Assist in projects in the field of account service strategy, service improvement and operational service plan to improve the overall service quality
  • Prepare monthly reports of service performance
  • Perform any ad-hoc assignments when necessary
Highlights of the job
In return for your dedication and hard work, you'll be rewarded with:
  • Competitive salary package and benefits
  • Comprehensive training programme with pay
  • Excellent opportunity to work at a professional customer relations team
  • Career development opportunities in a premier telecom company
  • Medical coverage
  • 14-day annual leave + bank holidays
Skills & experiences required.
To be successful in this role, you must possess:
  • 2 to 3 years customer service experience, preferably in telecommunication, banking or insurance company
  • Customer oriented with good communication and interpersonal skills
  • Well-oranised, customer-oriented, good team player
  • Proficient in MS Office application and Chinese word processing
  • Good command of English and Chinese, both spoken and written
Interested parties, please press "Apply Now" below or come visit our website at Randstad HK. For more details, feel free to contact Annie Wu at 2232 3473.

skills

Handle key account client's enquiries and complaints

qualification

Minimum 2 years of account servicing/ customer service experience, preferably with corporate client exposure

educational requirements

Associate Degree/Diploma