Customer Service Officer - Japanese Speaker Permanent Job in Causeway Bay

job summary

posted date

Sunday, 16 July 2017

job reference


position type


market sector

Retail & Wholesale

working hours



Causeway Bay


HK$18,000 - HK$24,000 per month


It is required be resident in the country

job description

Our client is an International Luxury Retail Brand. To cope with their business expansion, they are now seeking for < Customer Service Officer – Native Japanese Speaking > to join their company.

Job Description:

  • Answer and handle telephone enquiries of Japanese customers in their native language
  • Deal with Japanese customers via phone, chat, social media and email dialogue
  • Handle daily operation and responsible for overall customer service function to enhance customer satisfaction
  • Prepare all set of documents for purchase order, goods return, shipment and delivery
  • Perform documentation of call information and report

Job Requirement:

  • Diploma holder in any disciplines
  • Excellent interpersonal skills and outstanding telephone manner
  • Pleasant, customer-oriented, detail-minded, patient and willing to learn
  • Minimum 2 years’ relevant customer service experience
  • Fluency in Japanese and good command of English

Interested parties kindly apply via "Apply Now" or contact Miso Chui - 2232 3433 for a confidential discussion.

Please note that only short listed candidates will be notified. All information gathered will be treated in strict confidence and solely used for recruitment purposes.

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