about the job
- Handle inbound / outbound customer's enquiries in a professional and timely manner
- Maintain good relationship with clients and assist in sales deal processing and follow-up
- Address customer concerns and resolve issues promptly, escalating complex matters to appropriate departments
- Collaborate with internal teams to resolve customer inquiries and provide seamless service delivery
- Prepare regular performance reports and analysis for management review
- Perform other ad hoc duties as assigned
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