call centre manager/ customer service manager - hkd 40k in Wan Chai District

apply now

job details

wan chai district
job category
administration & business support
job type
HK$ 35,000 - HK$ 40,000 per month
reference number
elize tai, randstad hong kong
apply now

job description

  • Creative and fun environment
  • Luxury/ Retails/ Banking/ Hospitality/ Telecom background
  • Young & Western culture


Our client, a established brand and they are currently looking for a Cusotmer Service Manager


  • Lead a team to maintain the relationship with customers
  • launching CRM program to increase customer loyalty and satisfaction
  • Solicit and analysis member usage patterns to implement loyalty programmes.
  • Work closely with cross-functional team to maximize customer satisfaction
  • Carry out the action plans to uplift the member satisfaction and service quality
  • Collaborate with customer-service team to design marketing programs
  • Handle all member complaints and enquiries in a timely fashion
  • Oversee and manage on-going customer experience / events and loyalty activities


  • 8 years of solid call center experience with minimum 3 years experience in managerial level preferably in telecom, banking, hospitality, customer service environment and luxury retail.
  • University degree is preferred
  • Fluent in both written and spoken English, Cantonese and Mandarin is an advantage
  • Proactive, creative and innovative with strong interpersonal and communication skills
  • Experience in managing loyalty program and is passionate in meeting and working with people of different levels

Please apply with below links or and call me at 2232 3456 for a confidential discussion.