assistant manager / manager,bank process & operation management in Central

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job details

job category
banking & financial services
job type
reference number
charles lai, randstad hong kong
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job description

About the job

  • Assist business stakeholders / branches to prepare User Requirements documents togetherwith business analysis on the feasibility of the initiatives; act as a bridge among Information
  • Systems Division, business and end users to ensure smooth system implementation
  • Design business operation flows in a cost-effective manner and with appropriate control measures to meet internal/external compliance requirements and minimize operational risks
  • Establish detailed User Acceptance Test plans and test scripts / procedures; conduct testingfor branches / joint testing with non-branch end users
  • Write-up of procedural documentations, system operation guidelines and business supporting tools (e.g. customer forms, samples sales scripts etc.) and draft procedures manuals
  • Arrange process change deployment by preparing Operational Circular, obtaining approval from Operational P&P Approval Unit, delivering user briefing and conducting post-launch health checking and post-implementation review. Conduct formal user training on process related areas before major product/system roll out, and maintain qualified trainer accreditation from HR
  • Provide production supports including but not limited to answering post-launch user enquiries when necessary, parameter maintenance for application systems, investigation and assistance in solution formulation for process or system related incident/customer complaint

Skills & experiences required

  • Degree holder with 2-5 years solid banking experience
  • Hands-on experience in at least one of the following areas for extended period:
  • business analysis or operations and methodology in financial institution, banking operations in either front or back office and UAT and system support
  • Familiar with banking operations and in-depth knowledge in any of the following areas:
  • Investment / Insurance systems; or Investment / Insurance products, and related regulatory requirements on the selling processes; or general banking knowledge
  • Excellent English and Chinese writing skills, preferably with experience in procedural manualwriting

To apply online, please click on the appropriate link. Alternatively for a confidential discussion, please contact Charles Lai on +852 2232 3417. Due to the high volume of applicants, only shortlisted candidates will be contacted.